Hatfield PAS

Hatfield PAS (Passenger Assistance Service) is a service provided by the train operating company, Great Northern Railway. The service is designed to support disabled passengers, passengers with reduced mobility, elderly passengers and pregnant women when travelling on trains. Hatfield PAS is available at Hatfield Station, which is located in Hertfordshire, England.

The aim of Hatfield PAS is to help passengers with disabilities or reduced mobility to travel safely, comfortably and with confidence. The service provides assistance from the point of entry to the station and until the passenger reaches their destination. If required, a passenger can receive assistance throughout their journey.

Passengers who require assistance need to book the Hatfield PAS service at least 24 hours before their journey. The booking process can be done online, over the phone or by visiting the station. During the booking process, the passenger will be asked for their specific requirements during their journey. This information helps the staff to make necessary arrangements and provide personalized assistance.

On the day of travel, the passenger needs to arrive at the station at least 20 minutes before the departure time. They need to go to the designated meeting point, which is usually located near the ticket office. The trained staff members will meet the passenger and provide assistance throughout their journey.

The types of assistance provided by Hatfield PAS include:

• Help with boarding and alighting the train
• Assistance with luggage
• Guidance through the station
• Assistance with purchasing tickets
• Priority seating arrangements
• Assistance with transfers between platforms
• Assistance with getting on and off escalators and lifts

Hatfield PAS is a free service, and the staff members are trained to provide assistance in a friendly and respectful way. The staff members undergo regular training to improve their skills and knowledge about supporting disabled passengers and passengers with reduced mobility.

In conclusion, Hatfield PAS is an excellent service for disabled passengers, elderly passengers, passengers with reduced mobility and pregnant women who require assistance while travelling on trains. The service provides personalized assistance, making journeys more comfortable, safe and confident. Passengers can book the service before their journey, and the staff members will meet them at the station and provide assistance throughout their journey. The service is free, and the staff members are trained to provide assistance in a friendly and respectful way.